This is a great video from the Samaritans. The listening tips are valuable whether you are supporting a colleague or friend OR listening in any other context.
In our workshops we regularly see the reality of listening being one of the simplest skills and the hardest disciplines. We also see how listening is one of the most powerful gifts you can give to someone whether they are sharing their heart, a personal story or an idea.
From Samaritans:
Sometimes, we want to be there for someone but don’t know how to start. We recommend that if you’re worried about someone, you try talking to them. It’s okay if you’re not an expert – just listening can help someone work through what’s on their mind. Our SHUSH tips on how to be a good listener can help. When people feel listened to, it can save a life. https://www.samaritans.org/shush